Are you frustrated with the lack of service and responsiveness of your current IT support company?

We can help! We have been supporting healthcare providers, including Ophthalmology, Dental, and Hospice, in the Cleveland area for almost 30 years. We understand the unique challenges, compliance needs, and workflows of those businesses. We can put in place solutions to increase productivity, reduce downtime, and support your hectic, crazy-busy work schedules.

Our clients typically have 5 to 50 workstations, and rely on their computers, network, e-mail and Internet for daily operations. Most of our clients have a specialized line of business application that they use to run their business and rely heavily on that software and their network being operational.

We work best with healthcare providers who:

  • Want a trustworthy, experienced, and HIPAA compliant team to focus on their technology so they can focus on their patients.
  • Need help with HIPAA compliancy.
  • Want to reduce their cybersecurity risk and minimize IT surprises.
  • Know that computer downtime costs them money.
  • Need to be certain their data is always backed up, period.
  • Need to be able to support their employees if remote work is necessary.
  • Want their employees to do the jobs they were hired for, not waste their time on computer problems.
  • Believe that paying to prevent problems is more efficient than paying to fix problems.
  • Are looking to expand their business, but need to know the technology and costs involved in doing so.
  • Have their interests are tied to the bottom line.

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Peace of Mind and No Hidden Costs to Achieving HIPAA Compliance

As a Behavioral Health provider, achieving HIPAA Compliance using Direct Connect’s services gives me peace of mind without sacrificing a lot of time.

Direct Connect was very responsive and accommodating by working around my schedule during the setup. Knowing my costs upfront and not having any surprises were important to me as a startup business. I am technically challenged when it comes to cybersecurity. Everyone there has been so helpful especially Sonya and Ron.

I would recommend Direct Connect to any provider who wants to have peace of mind achieving HIPAA Compliance. This is especially important now that my services have transferred to 100% telehealth.

Amy Gray Amy Gray, LLC
Behavioral Health Services