Specializing In Highly-Responsive IT Support, Consulting, And Managed IT Services For Northeast Ohio Businesses

Are you a Northeast Ohio business that has been struggling to find reliable IT support that services your needs at a fair price? If so, you’re in the right place.

Here at Direct Connect Computer Systems, Inc., we pride ourselves on giving world-class IT support to small and medium-sized local businesses. To find out if we are a good fit, we recommend you get started by taking advantage of a quick 12-minute discovery call.

Call us at 216-382-4900 or fill out the form on this page to schedule your DISCOVERY CALL today.

What You Can Expect From Us At Direct Connect Computer Systems, Inc. in Northeast Ohio

Responsive, Friendly Service: When you first signed up with your current IT company, they promised fast response times… but are they still delivering on it? Here at Direct Connect Computer Systems, Inc., we guarantee service within 7 minutes or less when you call our dedicated helpdesk.

Cost-Effective IT Support: With Direct Connect Computer Systems, Inc., you’ll get flat-fee support with no surprise bills. All you’re responsible for is one fair monthly fee, which simplifies your life by making your IT support easy to budget.

Fast, Secure Performance: IT disasters like being hacked or losing your data can be a nightmare for your business. That’s why we put so much focus on making sure your data and network are 100% safe & secure. Sleep easy knowing your company is protected.

Save Time & Increase Productivity

Many small businesses lose productivity they do not even realize when a manager spends a great deal of his time handling IT issues. The savings in this alone can largely offset the cost of using a top-notch outsourced IT firm like Direct Connect Computer Systems, Inc..

  • Your fast, reliable network means no more waiting for the system to load so you can do your job.
  • Our Backup & Disaster Recovery systems keep your team productive even if the server crashes.
  • Comprehensive documentation means technicians won’t waste time hunting down information they should already have.
  • We provide multiple on-site technicians to make large projects go smoother & faster, with minimal downtime.

Are You Ready For Better IT Support?

Then call us at 216-382-4900 or fill out the form on this page to schedule a 12-minute Discovery Call.

Responsive, Courteous, and Professional

Our entire firm relies on solid email and internet services.  Since hiring Direct Connect, everything works - consistently!

Having been through several IT firms in my career, none were able to provide the comprehensive approach to our particular IT needs, nor the prompt and respectful support like Direct Connect.

Direct Connect is responsive to our questions and concerns, and treats us with courtesy and professionalism – traits seemingly lost in an IT industry dominated by know-it-all techs with bad attitudes.

Brian J. Halliday, Esq. Partner, Co-Director
Green and Spiegel Midwest LLC
Locate Any Email with Direct Connect’s Hosted Exchange Service

I used to search emails only by subject lines. When the emails became too voluminous, the search mechanism could no longer search through them. Now, with Direct Connect's Hosted Exchange services, I can locate any email for any purpose using any keyword!

Neil W. Siegel Attorney At Law
Budgeting with No Surprises

We needed a professional IT firm to manage our rapidly growing business. Relying on internal staff (non-IT) to manage our technology was making for a chaotic work environment. Direct Connect offered us a Managed Services Plan that would take care of all of our technology needs, with unlimited support, for a fixed monthly price. We liked the idea of being able to budget for our IT expenses with no surprises. Now our technology is supporting our business.

Lisa Ristagno Pete & Pete Container Service Inc.
Peace of Mind

Since hiring Direct Connect, we finally have peace of mind that our IT infrastructure has been updated and stabilized and is running to its full capacity. We now have ‘technical experts’ that always research the best methods that consider not only the current matter they are solving, but also the future expansion of our systems. Direct Connect will earn your trust, don’t over analyze.

Bobbie St. Marseille American Foam Products

“Technology is not my strong suit so when I need help, Direct Connect is always there. The team shows patience, is always quick to solve the issues at hand, and their depth of knowledge runs deep. If you’re on the fence about choosing an IT firm, you have nothing to lose and everything to gain by going with Direct Connect. I’m delighted with how easy they are to work with!”

Liz Griffiths, CFP Intera Financial Planners, LLC

“If you’re looking for a highly responsive IT firm, don’t look any further than Direct Connect. Direct Connect saves us valuable production time and money by monitoring and managing our systems and getting us back up as soon as possible if something fails.”

Joe Hawald, Owner A.I.M.