Direct Connect has been providing IT services and support to Cleveland area small businesses for over 30 years. As a veteran- and family-owned business, we pride ourselves as being labeled a trustworthy IT support source by our clients, giving them peace of mind and systems that just work!

One of our proudest accomplishments has been supporting businesses who have been with us over 25 years!

Top 9 Reasons to Choose Direct Connect:


We SPECIALIZE in Working with Small Businesses

Which means, we’ve been supporting Cleveland area small business for over 30 years and understand the day to day challenges you face in the IT world. Our services were built for business who want to reduce cybersecurity risks and minimize IT surprises.


Live Phone Support and Quick Response Time

Which means, we answer our phones live 7-days a week, delivering a quick response to your IT support needs.


Peace of Mind

Which means, you get systems that just work! You never have to worry that a virus has spread or a backup has failed to perform while we’re monitoring your network 24/7/365.


Easy to Do Business With

Which means, we do business with a hand-shake, not long-term contracts.


Affordable, Fixed-Cost, Tailored-to-Your-Needs Support Options

Which means, we won’t nickel-and-dime you! We offer flexible, fixed-cost, right-fit plans for your budget.


Risk-Free Guarantee

Which means, if you are not completely convinced we are the right IT company for you at any time, we will transition you to one that is, for free, no questions asked.


One Call, Really Can Do It All

Which means, we handle all aspects of your IT infrastructure including hardware and software management, third-party vendor relationships, and any other network-related technology needs. We take care of ALL your technologies so you can focus on your business!


Security is Paramount

Which means, we’ve got your back! At Direct Connect we follow and enforce Security Best Practices for all our clients, as well as internally. We educate our team and our clients on cybersecurity to keep their networks safe.


Safe On-Site and No-Touch Remote Support

We accommodate the current needs of your organization. Which means, we diligently use proper PPE (masks/gloves/hand sanitizing) when providing safe on-site service and practice no-touch remote support whenever possible.