IT Services for Cleveland Small Businesses:

Are You Frustrated with the Lack of Service and Responsiveness of Your Current IT Support Company?

We can help! Direct Connect has been providing IT services and support to Cleveland small businesses for over 30 years and understands the unique challenges, needs and workflows of a small business. We put in place solutions to increase productivity, lower IT support costs and support your hectic, crazy-busy work schedule.

Call Now: 216-382-4900 Or Schedule Your Free 12-minute Discovery Call

Schedule a 12-min Discovery Call to see if there's anyway to save you time, money or get you the level of service you need and aren't getting now.

IT Buyers Guide


IT Buyers Guide For Northeast Ohio Small Businesses

Our Services

Data Backup and Recovery

We use a unique system that backs up all of your domain and server information and stores it in a dissimilar server off site so you’ll always be able to access your data quickly.

Hosted Exchange Email

Direct Connect’s Hosted Exchange lets your company communicate and collaborate effectively with shared calendars and contacts on all of your devices.

Managed IT Services

You can rest easy when you put your IT support needs in our hands. Never worry about extensive downtime again with our 24/7 monitoring services.

Securely Work From Home

Built in collaboration tools and screen sharing make it easy for participants to share content in real-time for more productive meetings.

9 Big Reasons to Choose Direct Connect Computer Systems to Support Your Computer Network


We SPECIALIZE in Working with Small Businesses. We’ve been supporting Cleveland area small businesses for 30 years and understand the day to day challenges you face in the IT world. Our IT services were built for businesses who want to reduce cybersecurity risks and minimize IT surprises.


Live Phone Support and Quick Response Time. We answer our phones live 7-days a week, which means we deliver a quick response to IT support.


Peace of Mind. Which means, you get systems that just work! You never have to worry that a virus has spread, or a backup has failed to perform while we’re monitoring your network 24/7/365.


Easy to Do Business With. We do business with a hand-shake, which means you’re not locked into long-term contracts.


Flat-fee Support with No Surprise Billing. Which means, we handle the maintenance and support of your users and network for one monthly fee that you can easily budget for.


Risk-Free Guarantee. Which means, if you are not completely convinced we are the right IT company for you at any time, we will transition you to one that is, for free, no questions asked.


One Call, Really Can Do It All. Which means, we take care of your technologies so you can focus on your business. We handle all aspects of your IT infrastructure including hardware and software management, third-party vendor relationships, and any other network-related technology needs.


Security is Paramount. Which means, we’ve got your back! At Direct Connect, we follow and enforce Security Best Practices for all our clients, as well as internally. We educate our team and our clients on cybersecurity to keep networks safe.


Safe On-Site and No-Touch Remote Support. We accommodate the current needs of your organization. Which means, we diligently use proper PPE (masks/gloves/hand sanitizing) when providing safe on-site service and practice no-touch remote support whenever possible.

See what other business owners are saying about us…

Fixed Monthly Pricing and No Surprise Billing

We needed a professional IT firm to manage our rapidly growing business.  Relying on internal staff (non-IT) to manage our technology was making for a chaotic work environment.

Direct Connect takes care of all of our technology needs for a fixed monthly price. We like being able to budget for our IT expenses with no surprises. Now our technology is supporting our business.

Lisa Ristagno Pete & Pete Container Service Inc.
Saving Time and Money

If you’re looking for a highly responsive IT firm, don’t look any further than Direct Connect.

Direct Connect saves us valuable production time and money by monitoring and managing our systems and getting us back up as soon as possible if something fails.

Joe Hawald Owner
Advanced Innovative Manufacturing, Inc.
Responsive, Courteous, and Professional

Our entire firm relies on solid email and internet services.  Since hiring Direct Connect, everything just works - consistently!

Having been through several IT firms in my career, none were able to provide the comprehensive approach to our particular IT needs, nor the prompt and respectful support like Direct Connect.

Direct Connect is responsive to our questions and concerns, and treats us with courtesy and professionalism – traits seemingly lost in an IT industry dominated by know-it-all techs with bad attitudes.

Brian J. Halliday, Esq. Partner, Co-Director
Green and Spiegel Midwest LLC

About Direct Connect Computer Systems

Jim Conley founded Direct Connect Computer Systems in 1992 with a goal to directly connect small businesses to the appropriate computer technologies by providing reliable and professional IT services in the Cleveland area.

For over 30 years, and as a veteran- and family-owned business, we take pride in being labeled a trustworthy IT support source by our clients, and to have supported some of those clients for more than 25 years!

IT Buyers Guide

    IT Buyers Guide For Northeast Ohio Small Businesses

    What You Should Expect To Pay For IT Support For Your Small Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

    To Claim Your FREE Guide!
    Fill Out The Form Or Call Us: 216-750-3033

    Read This Guide and You'll Discover:
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