The Northeast Ohio Small Business Owner's Guide To IT Support
Services And Fees

What You Should Expect To Pay For IT Support For Your Small Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

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Read This Guide And You’ll Discover:

The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.

A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.

Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.

How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.

21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

Are You Ready For Better IT Support?

Then call us at 216-382-4900 or fill out the form on this page to schedule a 10-minute Discovery Call.

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Trustworthy IT Support Source

As is the case with any service Direct Connect has ever provided over the past 15 years, their team provided prompt and professional service at the onset of the pandemic. We had zero interruption to our staff and more importantly our need to service our clients. 

Jim and Sonya and the staff at Direct Connect are a trustworthy IT support source and more importantly are trustworthy and outstanding individuals. 

Joseph K. Rosalina, Esq. Gabriella Russo Rosalina
Russo, Rosalina & Co. LPA
Everything Works – Consistently!

Our entire firm relies on solid email and internet services.  Since hiring Direct Connect, everything works - consistently!

Having been through several IT firms in my career, none were able to provide the comprehensive approach to our particular IT needs, nor the prompt and respectful support like Direct Connect.

Direct Connect is responsive to our questions and concerns, and treats us with courtesy and professionalism – traits seemingly lost in an IT industry dominated by know-it-all techs with bad attitudes.

Brian J. Halliday, Esq. Partner, Co-Director
Green and Spiegel Midwest LLC